Project Manager, Quality Improvement & Patient Safety

FLSA Status: Full time, exempt
Reports To: Director of Quality Improvement and Patient Safety

The Colorado Hospital Association (CHA) represents over 100 member hospitals and health systems throughout Colorado. CHA partners with its members in efforts to transform the health care payment and delivery system, improve hospital performance, and provide advocacy and representation at the state and federal level. Colorado hospitals and health systems are committed to providing coverage and access to safe, high-quality and affordable health care. In addition, Colorado hospitals have a tremendous impact on the state’s economic stability and growth, contributing to nearly every community with more than 75,000 employees statewide. For more information on CHA, visit www.cha.com



Summary:

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The CHA Patient Safety Program is robust and dynamic, and has a critical role that contributes to the achievement of both CHA’s commitment to improve hospitals’ clinical performance, and meet CHA yearly target metrics as well as its overall mission/vision/strategy. This program closely works with CHA member hospitals and health systems and the American Hospital Association to achieve both individual facility and statewide goals in the area of clinical improvement and patient safety.
 
The Project Manager for Quality and Patient Safety will be primarily responsible for managing various aspects of project development and implementation for quality and patient safety initiatives in which CHA engages. The position collaborates with clinical quality managers in the Patient Safety Department to assure that these initiatives are successfully planned and implemented.

Essential Job Duties and Responsibilities:

The Project Manager for Quality and Patient Safety will be responsible for the following project management of assigned quality and patient safety initiatives as determined by the Director for Quality Improvement and Patient Safety:
 
  • Supporting the recruitment of hospitals and key stakeholders
  • Developing and maintaining project plans for assigned projects
  • Creating and managing project timelines
  • Working closely with the clinical quality manager to develop and implement intervention strategies for assigned projects
  • Communicating project activities and progress with project stakeholders via newsletter, email or other communication channels
  • Organizing ongoing education opportunities for assigned projects, including live conferences, teleconferences and webinars
  • Coordinating site visits to hospitals through the state to assist with achieving project goals and deliverables
  • Arranging on-site training and coaching for hospitals participating in assigned projects
  • Working with key contributors to facilitate the preparation of regular data reports as needed, including creation of spreadsheets, tables and graphs and using metrics to report results, trends, and conclusions.
  • Researching and providing non-clinical tools, resources and coaching for CHA members regarding assigned projects or as requested by members
  • Partnering with other healthcare organizations that will contribute to the overall project goals and objectives
  • Providing reports to the Director for Quality Improvement & Patient Safety about the progress of assigned projects
  • Serving as an internal resource to others in CHA regarding quality and patient safety issues as requested
  • Representing CHA in statewide meetings related to quality and patient safety as requested by Director for Quality Improvement and Patient Safety
  • Conducting surveys of CHA member hospitals and health systems to collect information of value to the Patient Safety Department as identified by Director for Quality Improvement and Patient Safety
  • Providing technical assistance to CHA member hospitals and health systems participating in assigned projects
  • Other duties as assigned

Other Duties:

Supervisory Responsibilities:

None

Knowledge, Skills and Experience required (unless otherwise noted):

  • Graduation from an accredited college or university with a bachelor’s degree in a healthcare-related field
  • Master degree preferred
  • Project Management Professional certification preferred
  • Minimum two years’ experience in project management preferred
  • Experience working in a hospital setting preferred
Qualifications and Competencies:
  • Strong attention to detail and accuracy
  • Demonstrated customer service orientation
  • Demonstrated organizational skills and personable positive attitude
  • Strong written, verbal, and interpersonal communication skills
  • Ability to work well under pressure and within short deadlines
  • Analytical problem solving ability
  • Ability to handle sensitive situations with tact and diplomacy
  • Ability to handle confidential information and situations discreetly and professionally
  • Ability to work independently with limited supervision and to complete tasks on time
  • Basic reading, writing, and strong arithmetic skills required
  • Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
  • Self-starter with a strong desire to learn
  • Maintains prompt and regular attendance

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is located at CHA offices in Greenwood Village. Travel may be required for meetings, thus a valid driver’s license and reliable transportation is required.
  • Working conditions are normal for a fast-paced office work environment.
  • Requires travel within Colorado to member facilities.
  • Requires occasional overnight travel and weekend and/or evening work.
  • Presentation of technical material in group settings required occasionally.
  • Individuals may need to sit or stand as needed.
  • Requires walking primarily on a level surface for occasional periods throughout the day.
  • May include lifting up to 25 pounds of files on a regular basis. Proper lifting techniques required.

Material and Equipment Directly Used:

  • Cell phone
  • Personal computer with Microsoft Office software applications.
  • Software applications including but not limited to database management, statistical analytics, data analytics presentation tools, QuickBooks for not-for-profit organizations
  • Multi-line telephone with voicemail

Notes:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.