Executing Organizational Aims in Your Hospital Wednesday, February 11, 2009 Doubletree Denver Tech 7801 E. Orchard Road, Greenwood Village 8:30 a.m. - 5:00 p.m. Objectives This educational opportunity is broken down into the following components: - Introduction: Is Your Hospital on Track to Achieve Organizational Safety Aims
- Seeing the Problem: How the Best Boards Set Aims and Put a Face on Harm
- Owning the Problem: Case Study of Maybank Regional and Avoiding Quality Fraud
- Solving the Problem: Business Case for Quality - Sustaining Quality Improvement in Tough Financial Times; Managing Difficult Conversations with the Board and with Physicians; and Getting the Most Out of Your Quality Committee
- Team Planning: How Can Your Board Improve Oversight of Execution
The objective of this learning opportunity is to identify areas for improvement in current quality efforts and learn effective strategies for sustaining this important work after the 5 Million Lives Campaign ends.
Registration Form
Past Seminars
Implementing and Advancing the Boards on Board Initiative in Colorado Hospitals
Thursday, February 28, 2008
Colorado Hospital Association Conference Center, Greenwood Village 8:30 a.m. - 12:30 p.m. Objectives - Understand the purpose and effective composition of a Board Quality Subcommittee.
- Learn how to integrate patient and family experience into patient safety and quality improvement.
- Learn how to engage the Chairman of the Board and other Board members for effective implementation of Boards on Board.
- Learn about Red Rules, and how to use Red Rules to get physicians and other medical staff compliant with quality improvement initiatives.
Evaluation Form
Speaker Presentation Materials
Developing a Balanced Scorecard for Effective Quality and Patient Safety Improvement
Monday, April 28, 2008 4:30 p.m. - 6:00 p.m. Objectives - Develop and improve board scorecards used to report performance measures.
- Learn which quality measures from the Colorado Hospital Report Card should be integrated into performance scorecards.
- Board Trustees will be better able to understand their role and responsibility when performance scorecards are presented.
Register for the Webinar
HOMEWORK - Reducing Harm to Patients: Using Patient Safety Dashboards at the Board Level (Pugh, Reinertsen)
Presentation Slides
Transparency in Quality Improvement and Patient Safety Efforts: An Interactive Workshop
Tuesday, May 20, 2008
Colorado Hospital Association Conference Center, Greenwood Village 8:30 a.m. - 12:30 p.m.
Objectives - Learn how to effectively engage patients and family members in quality improvement efforts.
- Understand the important first steps for getting patient experience into the Board Room.
- Learn how to create a culture of transparency around quality improvement and patient safety efforts in your facility.
- Understand the unique challenges that come with having a private or public board, and how to tailor transparency and accountability efforts within your hospital.
Presentation Materials (Conway)
Certificate of Attendance
Evaluation Form
Medical Errors and Disclosure/Apology: How to Improve Communication with Patients and Family Members when Medical Errors Occur
Tuesday, August 19, 2008
3:00 p.m. - 5:00 p.m.
Objectives
Understand how disclosure impacts litigation
Understand why disclosure is important in the new environment
Appreciate the important differences between empathy and true apology
Know how to develop disclosure policies and improve existing policies
Turn a disclosure policy into a disclosure program
Learn how to say "sorry" to patients and families after adverse medical events
Learn the recent and "classic" disclosure success stories
Presentation Slides
Disclosure Memo
SE2 Communications Slides
Certificate of Attendance
Physician Engagement with Quality Improvement and Patient Safety Activites
Thursday, October 23, 2008
Colorado Hospital Association
Conference Center, Greenwood Village
8:30 a.m. - 1:00 p.m.
Objectives - Learn how to effectively engage physicians in quality improvement initiatives and develop an approach for better participation.
- Learn how to use the action planning tool to develop a specific plan to improve physician engagement.
- Learn methods for changing the culture of physician engagement in your facility.
Presentation Materials
A Framework for Engaging with Physicians in a Shared Quality Agenda (PPT)
Engaging Physicians and Remaking the Deal (PPT)
Engaging Physicians White Paper from IHI
Case Study Memo - Taking Courageous Responsibility
Evaluation Form
Evaluation Form
Certificate of Attendance
Certificate of Attendance
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Educational Seminars