Patient and Family Engagement
With the shift in the health care landscape from volume to value, more hospitals are engaging patients in their everyday hospital activities. Like any profession, learning from the consumer can provide great insight on how to provide better service. Integrating patients, families and caregivers within the hospital setting is an excellent approach to gain insight from patients that can increase the quality of care delivered in a hospital.
CHA provides resources in two focus areas of building patient and family engagement:
- Patient and Family Advisory Councils (PFACs)
- Patient and Family Centered Care
View the CHA Patient Family Engagement materials here.
For more information, please contact the patient safety department.