Patient and Family Engagement

With the shift in the health care landscape from volume to value, more hospitals are engaging patients in their everyday hospital activities. Like any profession, learning from the consumer can provide great insight on how to provide better service. Integrating patients, families and caregivers within the hospital setting is an excellent approach to gain insight from patients that can increase the quality of care delivered in a hospital.

CHA provides resouces in two focus areas of building patient and family engagement:

Peaking Patient Engagement – Join CHA’s Peaking Patient Engagement network to support the development of your hospital’s own patient and family engagement program. CHA will be offering educational conferences, toolkits, resources, tailored coaching and site visits on the four pillars of patient engagement, which include:

1. Patient Engagement in Organizational Decision-Making
2. Patient Engagement in Clinical Quality Improvement and Safety
3. Patient Engagement in Patient Experience Improvement
4. Patient Engagement in Their Own Care

Click here for a flyer outlining more information on Peaking Patient Engagement. Click here to access the resources.

For more information, please contact the patient safety department.