Request for Proposals (RFPs)

The 2019 filing window has closed. The next filing window will open in January 2020 for services beginning July 1, 2020 – June 30, 2021.

CHA Broadband Services RFPs

(Formally Colorado Telehealth Network)

What is a SPIN number?

Service Provider Identification Number. Vendors will need to obtain a SPIN in order to participate in this program: Obtain a SPIN Complete the required sections to participate in the Rural Healthcare Program. (See block 18 the form 498) ftp://ftp.fcc.gov/pub/Forms/Form498/498.pdf.

How should I submit my proposal?

Proposals can be submitted via email: rfp@cotelehealth.net

Where can I find information about the Healthcare Connect Fund?
The FCC has many resources regarding the funding opportunities.  Click here for more information as well as the FAQs.

You can also find details on the USAC website.

How should I submit my proposal?
The FCC has many resources regarding the funding opportunities.  Click here for more information as well as the FAQs.

You can also find details on the USAC website.

Which health care providers does CHA Broadband Services work with?

CHA Broadband Services works with health care providers in CO, KS, MT, WY and NM.

What if my Service Provider Identification Number (Form 498) is not approved by the deadline?

It does not have to be approved by the RFP deadline, but in order to participate in the program, all vendors must have a SPIN number to receive payment from USAC. http://www.usac.org/sp/default.aspx

Where do I send questions to?

Please send questions to rfp@cotelehealth.net.

Where can I find information about the RFPs?

You can find posted services: https://rhc.usac.org/hcf/public/searchPosted.htm

Search by the Broadband Services (formally Colorado Telehealth Network) HCP# 17212. Click the Details link.

2019 FY CLOSED RFPs – Frequently Asked Questions

RFP Extensions

Extended to 2/18 close of business

  • RFP 1 – JCMH
  • RFP 3 – CMHC
  • RFP 5 – EPMC
  • RFP 6 – Custer

Extended to 2/15 at 12:00 pm 

  • RFP 7 – Mental Health Partners

Extended to 3/11 at close of business

  • RFP 15  – Heart of the Rockies 
RFP 99 - San Luis Valley Behavioral

WAN not specifically requested. If the design would be a more cost effective solution than please provide that as an option. 

RFP 98 - National Jewish

The request was specific to a P2P connection between the Hospital and their data center. If your design would be a more cost effective solution than please provide that as an option for the HCP to consider. 

RFP 97 - Valley Wide

An equipment request. Meraki was requested, but as stated in the RFP, “if a specific technology or brand is requested and not available, please provide an equivalent service. Provide leased and purchased pricing options for equipment if available.” 

RFP 94 -Valley Wide

Circuit Request.

RFP 89 - Aspen Pointe

Not moving forward.

RFP 88 - Delta County Memorial Hospital

Q – If the vendor included term language in accordance with Section 9.9, could that language preserve the vendor’s ability to recover from CTN participants the direct and verifiable (i.e., un-marked-up) Early Termination Fees assessed by the underlying carrier? Vendor is a registered re-seller of telecommunication services and enters into agreements with underlying carriers for the services. While vendor would waive its own Early Termination Fees that normally would apply, it may want to preserve its right to pass through to CTN participants those assessed by the underlying carrier.

A – When submitting the proposal, please make note on how your company would handle early termination fees of any kind.  If you wish to reserve the right to pass through to the health care provider any termination fees, be sure it is noted in your proposal.  This would not disqualify the proposal, however the health care provider would need to have this disclosed to make an informed decision.


Q – With regards to the RFP Section 9.13 (Contracts Provisions), if sites are added or services changed during the length of this contract, what kinds of costs would DCMH allow for in the “Site and Service Substitutions (Contract Modification) process? For example, would a one-time fee for items like upgrading bandwidth be allowable?

A – The Site and Service provision allows for health care providers move services under the same funding commitment without going out for bid again.  All fees would need to be clearly stated in the contract so the health care provider is aware.  This fee may or may not be eligible for funding.  The fee would need to fall under the eligible service list to be subsidized.


Q – With regards to RFP Section 9.14 (Contracts Provisions), when is the close of the filing funding window?

A – May 31, 2019 is the close of the funding request window for the funding year beginning July 1, 2019. 

RFP 87 - San Luis Valley Mental Health

Q – All locations are marked expense type Internet, except 15133, which is marked MOE. MOE requires more than one site – should this be Internet also?

A – Please provide a quote for Internet.

RFP 86 - 461 Friendly Name should state Gunnison Valley

Please note the 461 Friendly Name on 461# 100033700 is incorrect.  It should state “FY19 – 86, Gunnison Valley”   

RFP 83 - All Health

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q -As EPL (Ethernet Private Line) is a point to point service, what is the Z-end address?  In addition, if this is a point to point service, would All Health allow an Optical Wave to be bid that is the same bandwidth?     

A – Z- 155 Inverness Dr. W.  Englewood, CO 80112.  If Optical Wave would be more cost effective, then yes provide this as an option. 


Q – Is the intention for the smaller of the two connections to be diverse from the primary?

A – YES, currently Comcast is primary.


Q – Would All Health allow respondents to bid for Internet services to include managed routers?

A – Yes.


Q – Would All Health allow respondents to bid managed firewalls at the locations where Internet services be delivered?

A – Yes. 

RFP 82 - Centura

***Note there is a typo in regards to one of the addresses listed on the RFP/Form 461.  HCP: 65798 Mercy Home Health & Hospice is listed as 172 Mercado St., Suite 131, Durango, CO 81301, the physical address for this location is 175 Mercado St., Suite 131, Durango, CO 81301. 

Q – The bandwidths are not specific as to what we want at each location – the location attachment doesn’t list it either.  Is there someplace it is listed that we are missing?  Or are we supposed to quote all of the options listed? The solutions being considered include IP, Metro Ethernet, SD-WAN and SIP Services.  It is required that we respond to all? 

A – They are looking at updating the entire network and looking at a high level costs with a wide range of options.  We ask service providers to bid only on services they can deliver.  The health care provider may choose a mix of options from multiple carriers. The type of service they are considering at each location type is listed on page 8.  The site list will show how they are listed; Hospital, Clinic, Data Center, etc., on page 9.  They are interested in new solutions. They currently have a MOE network and Geomax ring connecting all hospitals. Clinics vary in service, but they are interested in moving all to fiber if possible.

As an example:

  • If looking at the hospitals, it would be helpful to quote highest fiber bandwidth you could provide [up to 10G], and variable bandwidth increments. 
  • For clinics the BW needs are not as high, but they need reliability and prefer fiber.  If fiber is not available, they would look at alternates.

Q – 3 network typologies are mentioned in the RFP; IP Services, Metro Ethernet, and SD WAN. Please advise any preference, from most preferred to least.

A- 

  • IP
  • Metro Ethernet
  • SDWAN

Q – SIP services specified NO LD usage charges/fees for all U.S. and Canada, both Intra and inter LATA. Can you provide current usage volume? If not from all locations then at least from the primary hospitals or data centers?

A – 

  • 1300 concurrent calls
  • 1M MOU per month

Q – For the Hospitals, administrative, and data centers; you specified 10G access with 1G incremental bandwidth options. How many 1G incremental price options are requested?

A – 10G and 1G works


Additional questions here. 

RFP 80 - Peak Vista

HCP 16375 – 820 1st Street, Limon, CO  80828

RFP 77 - National Jewish

Q – Are services requested on the attached RFP are all terminated at the one listed address of 1400 Jackson St. Denver CO 80206? Or are these services spread across other locations?

A – Yes – they are all at the hospital

 

RFP 76 - Montrose Memorial

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Does Montrose Memorial intend for this RFP to give Ethernet services to the Hospital or instead do they need Internet at the Hospital?  If Montrose Memorial intends for the RFP to provide Ethernet, respondents will need a Z-end for the Ethernet to connect to and any possible additional services (i.e. – Internet, Security) listed that the Ethernet will deliver. 

A – No Ethernet just Internet.


Q – Would Montrose Memorial allow respondents to bid for Internet services to include managed routers? 

A – Yes


Q – Would Montrose Memorial allow respondents to bid managed firewalls at the locations where Internet services be delivered? 

A – Was not requested.

RFP 75 - Jefferson Center

Q -Can you confirm that it is ok to provide alternative manufactures to what is listed on the Jefferson Center Network build? 

A – Yes, if a specific brand or technology is requested and not available, please provide an equivalent.


Q – I also need to confirm when the last day of submission is for the Jefferson Center build? 

A – The RFP closes on 4/16/19

 

RFP 74 - Mental Health Center of Denver

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Would Mental Health Center of Denver allow respondents to bid for Internet services to include managed routers?

A – Yes.


Q – Would Mental Health Center of Denver allow respondents to bid managed firewalls at the locations where Internet services be delivered? 

A – Yes.

RFP 68 - Pagosa Medical Center

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Would Pagosa Medical Center allow respondents to bid for Internet services to include managed routers? 

A – Yes.


Q – Would Pagosa Medical Center allow respondents to bid managed firewalls at the locations where Internet services be delivered? 

A – Yes.

RFP 67 - Mental Health Partners

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Would Mental Health Partners allow respondents to bid for Internet services to include managed routers? 

A – Yes.


Q – Would Mental Health Partners allow respondents to bid managed firewalls at the locations where Internet services be delivered? 

A – Yes.

RFP 66 - Spanish Peaks Regional

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Would Spanish Peaks Regional allow respondents to deliver a bid for a fiber-based solution that would deliver 50mb to each Z-end and 100mb at 326 Main St., Walsenburg, thereby providing full 50mb bandwidth to each end as requested. 

A – Yes.


Q – Would Spanish Peaks allow respondents to bid for Internet services to include managed routers?

A – Yes.


Q –Would Spanish Peaks allow respondents to bid managed firewalls at the locations where Internet services be delivered?

A – Yes. 

RFP 65 - Southeast Colorado Hospital

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Would Southeast Colorado Hospital allow respondents to bid for Internet services to include managed routers?

A – Yes.


Q – Would Southeast Colorado Hospital allow respondents to bid managed firewalls at the locations where Internet services be delivered? 

A – Yes.

RFP 62 - Centennial Mental Health

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Will Centennial Mental Health permit service providers to bid options such as 10 to 100mb in increments of 10?

A – Yes.


Q – Would Centennial Mental Health allow respondents to bid for internet services to include managed routers? 

A – Yes.


Q – Does Centennial Mental Health also want internet bandwidth at those Z-end locations?

A – Yes. 

RFP 61 - Custer County

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.

RFP 60 - Colorado Canyons

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Would Colorado Canyons  allow respondents to bid managed firewalls at the locations where Internet services will be delivered? 

A – Yes.


Q – Would Colorado Canyons  allow respondents to bid for internet services to include managed routers? 

A – Yes.

RFP 59 - Summit Community Care

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Would Summit Community Care allow respondents to bid for internet services to include managed routers? 

A – Yes.


Q – Would Summit Community Care allow respondents to bid managed firewalls at the locations where Internet services will be delivered? 

A – Yes.

RFP 58 - Yuma Hospital

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Would Yuma Hospital allow respondents to bid managed firewalls at the locations where Internet services will be delivered?

A – Yes.

RFP 56 - Dahl

Background information 

  • The  MOE circuit would be in the old Medical facility until they are 60 days away from moving into the new Medical facility. At this point, they would need to have the MOE circuit in both places to be able to test the new equipment in the New Medical facility and function in the current Medical facility.  
  • The wireless access points would be installed with the cable runs to the new server room at the New Medical facility. The current Medical facility would need wireless access points replaced. When the New Medical facility is open, the wireless access points at the current Medical facility would need to be moved to the New Medical facility.
  • The wireless access points need to have a central control point for management. Management would be turned over to the Dahl to self-manage. There will be 4 different required SSID’s and the matching VLANs on the wireless access points that would need to be setup.  POE required
  • Setup and installation is requested
RFP 52 - Aspen Valley Hospital

Q – Is this RFP for new services or is the customer just seeking funding for existing services? If the customer is seeking new services:Will you please provide information on the network services they wish to have managed and monitored along with the addresses that make up that network?

  1. How many IP phones and what features are needed?   Do you require installation for these phones?  Are you looking for a particular manufacturer? 
  2. How many firewalls are needed? What throughput is needed? How many LAN/WAN ports are required? Do any of the ports need to be more than 1 GbE?  How many routers? What throughput is needed? How many LAN/WAN ports are required? Do any of the ports need to be more than 1 GbE?  Are the WAPs going to be added to an existing system? If so, who is the manufacturer and who is it maintained by? Will you accept a cloud based WiFi solution? How many WAPs are needed? Is there cabling in place? Do you require installation?

A – Network Services for management and monitoring:

  • Fully managed WAN. Includes router management, networking software upgrades, routing configuration, WAN troubleshooting, circuity monitoring and WAN reporting.
  • Provide wireless network management for covered equipment.
  • Management of existing remote access VPN.
  • Management of existing site-to-site VPNs and painter VPNs.
  • DNS management.
  • Monitoring and maintenance. Proactively monitor and respond to issues that are potentially affecting AVH network. Troubleshoot incidents identified. Respond to incidents escalated. 
  • Produce monitoring reports and analytics. 

IP Phones

  • Roughly 650 physical phones
  • Cisco 

Other Questions

  • Firewalls: 2
  • How man LAN/WAN ports required? – Minimum of 3x WAN, 1x DMZ, 1x LAN port
  • 2x 10G interfaces, minimum of 8x 1G, with minimum of 4 SFP+ slots
  • Routers: 2 layer 3 switches
  • WAPS: We are replacing existing system. We’d like to go to Meraki. 
  • Cloud-based Wifi Solution: Yes
  • WAPS: Need roughly 107
RFP 51 - Walsh

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Yes.


Q – Would Walsh Medical Clinic allow respondents to bid for internet services to include managed routers?

A – Yes.


Q – Would Walsh Medical Clinic allow respondents to bid managed firewalls at the locations where Internet services will be delivered?

A- Yes.


Q – Walsh Medical clinic indicates that it wishes for a 10mb “elan” fiber connection at the North Nevada location. Question: What is the other end of the connection and is the bandwidth going to be 10mb there as well?  

A – 137 North Kansas, YES 10 M

RFP 50 - Colorado Mountain College

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  
A – Yes.


Q – Can a vendor bid wavelength services with a direct fiber handoff in lieu of this request? 
A – Service providers can bid other options with an explanation.


Q – Colorado Mountain College does not request Internet to any of their locations. Is this correct assumption?
A – Not specifically requested. 


Q – Which locations require Internet service and what bandwidth is being requested? 
A – Not specified in the request.  Service providers can propose other options with an explanation.


Q – Would Colorado Mountain College like option pricing for Internet services with managed routers?  
A – Yes.


Q – Would Colorado Mountain College allow respondents to bid managed firewalls at the locations where Internet services will be delivered?  A – Yes.

RFP 46 - Middle Park

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – Yes


Q – Would Middle Park like respondents to bid for internet services with variable speeds, possibly to include managed routers?  

 A- Yes


Q – Would Middle Park like option pricing for Internet services with or without managed routers ?  If so, can you please request as a separate line item?

 A – Service Provider can provide both options without adding another line to the RFP service request.


Q – Would Middle Park allow respondents to bid managed firewalls at the locations where Internet services will be delivered?   

A – Yes


Q – Is this accurate or does Middle Park wish to also place a bid request for Ethernet?  

A –  The RFP states to provide a solution.  Service Provider can provide options to complete their request.


Q – Will Middle Park allow respondents to bid options that they have?  

A – Yes


Q – Does Middle Park wish to connect all 8 via an Ethernet Service which will allow the creation of a private network connecting all locations together?  

A – This was not specified.  I will check with the HCP for clarity.

RFP 45 - Mt. San Rafael

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.” The service ‘request’ is noted on each RFP.


Q – If Mt San Rafael requires a vendor to bid managed optional firewalls at some or all the remote sites, can you please ask for this as an option in your pricing request so we can provide improved remote site security and stable connectivity?   

 A- Language in the RFP states, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”


Q – : Would Mt San Rafael like a vendor to bid variable Internet options?  Also,can a vendor provide variable iQ Data Bundles that include, access, managed router and Internet.  If optional pricing is desired please specifically request in a separate line item?

 A – The RFP language requests variable bandwidth options.  The HCP has some equipment, but as stated in the request, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”

RFP 44 - Ouray

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested? 

A – Yes


Q – Would Ouray County Health like respondents to bid for internet services with variable speeds, possibly to include managed routers?  

 A- Yes


Q – Would Ouray County Health like option pricing for Internet services with or without managed routers ?  If so, can you please request as a separate line item?  

 A – Yes, Service providers can itemize their solution without a change in the RFP format.


Q – Would Ouray County Health allow respondents to bid managed firewalls at the locations where Internet services will be delivered? 

A –Yes, Service providers can itemize their solution without a change in the RFP format.

RFP 42 - Keefe Memorial

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.” The service ‘request’ is noted on each RFP.


Q – Would Keefe Memorial like a vendor to bid optimal iQ Data Bundles that include, access, managed router and Internet, if so, please specifically request in separate line item?

 A- Language in the RFP states, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”


Q – Would Keefe Memorial like a vendor to bid optimal iQ Data Bundles that include, access, managed router and Internet, if so, please specifically request in separate line item?

 A – Language in the RFP states, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”


Q – Can a vendor respond with a variable bandwidth options? Is a vendor also able to bid variable bandwidth options for  iQ Data Bundles that include, access, managed router and Internet, if specifically requested?

A – Both locations have a line item asking for a minimum bandwidth  request. Please provide other options if available.  Language in the RFP states, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”

RFP 41 - Southeast Health Group

Q – CTN asks for a “complete solution to the noted request”.  

A – This language was not in the Appendix A Service language. 


Q – Is a vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested? 

A – This language was not in the Appendix A Service language. 


Q – If Southeast Health Group requires  a vendor to bid optional managed firewalls at some or all the remote sites, can you please ask for this as an option in your pricing request so we can provide improved remote site security and stable connectivity?

A – This language was not in the Appendix A Service language. 


Q – Would Southeast Health Group like a vendor to bid optional iQ Data Bundles that include, access, managed router and Internet, if so, please specifically request in separate line item?

A – This language was not in the Appendix A Service language.


Q – Can a vendor respond with a variable bandwidth options? Can a vendor also bid variable bandwidth options for iQ Data Bundles that include, access, managed router and Internet, if specifically requested?

A –  This language was not in the Appendix A Service language.


Q – Can Southeast Health Group please modify their  request to allow for additional internet delivery methods beyond the listed DSL  to allow us to reply with variable bandwidths in increments of 10 (from 10 to 100) and 100 (from 100 to 1Gb) or with language indicating that the provider can set the minimum and maximum to increments that are in their portfolio?  

A –  The RFP will not be modified.  

RFP 40 - Kit Carson

Q – Should bids for internet bandwidth also include a managed router?

A – Yes.


Q – Would Kit Carson allow respondents to bid managed firewalls at the locations where internet services will be delivered in Burlington and Stratton? 

A – Yes.

RFP 38 - Park County

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.” The service ‘request’ is noted on each RFP.


Q – Park County is requesting a fiber build to be handed off to the customer so they can enable delivery of internet services to local residents.   Is this correct? 

A – No. 


Q – Does Park County need any services for the health care location?

A  – This is for the Park County Health location.  They currently have services, but are looking for options to increase their bandwidth.

RFP 36 - Center for Mental Health

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  
A – Yes


Q – Would Center for Mental Health like option pricing for Internet services with or without managed routers ?
A – Yes.


Q – Would Center for Mental Health allow respondents to bid managed firewalls at the locations where Internet services will be delivered?  
A – Yes.


Q – Regarding the location at 710 North Taylor Street, Gunnison, no internet is bid but SIP Trunk/Sessions are requested. Is this correct?   
A – Yes.


Q – Does this phrase refer to the number of SIP Sessions or Seats?  Can you please clarify which and having done so, clarify how many of the other you also need?  
A – The SIP account should support up to 21 concurrent calls, each using 100 Kbps worth of bandwidth.

RFP 34 - Lincoln Community

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.”  The service ‘request’ is noted on each RFP.


Q – Can Lincoln Community Hospital clarify the first request line item for “a complete solution for a point-to-point MOE network” to include bandwidths at each location? 2.) Would Lincoln Community Hospital like a vendor to price variable Ethernet bandwidth options at each location?  If so, please specifically request in a separate line item.

A – Minimum 10 Mbps bandwidth at each location.


Q – Can a vendor respond with variable bandwidth options? 

A – Yes.


Q – Can a vendor also able to bid variable bandwidth options for iQ Data Bundles that include, access, managed router and Internet, if specifically requested as a separate line item?  

A – Language in the RFP states, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”


Q – Would Lincoln Community Hospital like a vendor to bid variable bandwidth options for iQ Data Bundles that include, access, managed router and Internet, if so, please specifically requested as a separate line item?

A – Language in the RFP states, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”


Q – If Lincoln Community Hospital desires  a vendor to bid optional managed firewalls at some or all the remote sites, can you please ask for this as an option in your pricing request so we can provide improved remote site security and stable connectivity?

A – Language in the RFP states, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”


Q – If a vendor does not offer the requested bandwidth at Limon location and has not requested variable bandwidth, can the vendor respond with an alternative bandwidth closest to the requested speed?

A – “Service Providers should provide proposals for the services they can deliver.”  Submit what you have available and provide an explanation.


Q – Can Lincoln Community Hospital please reverse the listed bandwidth minimums?.  DSL bandwidth is asymmetrically higher in download speeds vs. upload speeds.    

A – The language in the RFP states the ‘up and down’ speeds.  Service providers can bid differently as long as it is noted as such.

RFP 33 - St. Vincent

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – A complete solution is everything needed to make the circuit operational. Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.”  The service ‘request’ is noted on each RFP.


Q – Would St. Vincent’s like the vendor to bid variable internet speeds starting at the listed 100mb? 

A – Variable bandwidth not requested, other services were. 


Q – If St. Vincent’s requires the vendor to bid managed firewalls at some or all the remote sites, can you please ask for this as an option in your pricing request so we can provide improved remote site security and stable connectivity.

A – This is requested in the RFP.


Q – Does St. Vincent require a connection from the listed address on Valencia Way back to the Hospital in Leadville at 822 W. 4th St.?  With the current description in Line item 3 HCP 64297 the vendor will be unable to bid on that item without additional clarification as to what is needed and where it is needed. 

A – Pending vendor clarity. Will respond and update once information received.

RFP 32 - Sedgwick

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?  

A – A complete solution is everything needed to make the circuit operational. Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.”  The service ‘request’ is noted on each RFP.


Q – Can Sedgwick County please provide the address of the “Nursing Wing across Cedar” so the vendor has a clear understanding of where to bring the fiber services to?  

A – The nursing facility is directly across from the hospital   901 Cedar StreetSee map here.


Q – Does Sedgwick require Internet? 

A – Not requested.


Q – If Sedgwick  requires the vendor to bid managed firewalls at some or all the remote sites, can you please ask for this as an option in your pricing request so we can provide improved remote site security and stable connectivity.    

A – The language in the service request allows for CTL to bid on managed firewalls. Provide a complete solution to the noted request. Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.

RFP 28 - Craig Hospital

Q -Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?
A – Yes


Q Would Craig Hospital like option pricing for Internet services with managed routers?
A – Yes


Q – Would Craig Hospital allow respondents to bid managed firewalls at the locations where Internet services will be delivered?  
A – Yes

RFP 27 - AspenPointe

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?
A – Yes


Q – Can a vendor respond to the bid for each location with a 10mb minimum bandwidth?  
A- Yes


Q – Can respondents bid internet services for each location to include a bundled router? 
A – Yes

RFP 26 - Rosebud

Q – Is there more than one location?
A – Rosebud Healthcare is just one location.


Q – Does Rosebud have a brand preference? 
A – No.

RFP 25 - Rio Grande

Q – CTN asks for a “complete solution to the noted request”. Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?    

A – This RFP did not have that language listed, however all proposals received will be reviewed and discussed with HCP.


Q – Can Rio Grande please indicate which site in their network is the core (head end), if applicable,  and acceptable oversubscription on the head end port so we size appropriately.  

A – Core – Rio Grande Hospital – 310 County Road 14, Del Norte, CO 81132. We encourage vendors to submit a solution and explanation if they feel the request is insufficient or sized inappropriately.


Q – If switching is necessary, can Rio Grande place any switching requirements on a second line item?  

A – We cannot modify this request, as the HCP wishes for both components.  If you feel this request is inaccurate, and/or there is a better, more cost effective solution please provide a bid along with an explanation.


Q – If the vendor does not sell or support Fortinet, can the vendor just provide the network and exclude Fortinet hardware?  

A – All proposals received will be reviewed and discussed with HCP.


Q – If the vendor does not sell or support Fortinet, the vendor we provide a comparable manufacturers solution? 

A – All proposals received will be reviewed and discussed with HCP.

RFP 23 - Parkview

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?
A – Yes


Q –  Is this supposed to be redundant INTERNET to line item 2?  If this is indeed Ethernet – what is the “z-end” address that it is supposed to connect to? : Is this line asking for 3 (THREE) separate Internet connections that all have some level of redundancy from each other?  If not can you please clarify what you are asking for? 
A- The HCP needs multiple redundancy and diversity for emergency failover and business continuity as this HCP provides support to the region.  They currently have a CenturyLink managed circuit as well as a CenturyLink Internet connection.  The managed circuit is part of a network that will cease to operate on 6/30/19 and the Internet connection is up for contract renewal.  There is also an Internet connection provided by Affiniti networks. 


Q – Would the hospital allow bids offering a private, non-shared point to point service at possible bandwidths of 1Gb, 10Gb, 40Gb and 100Gb?  If so which of these bandwidths would the hospital request bids on? 
A – YES, if the service provider has a better and more cost effective solution they are encouraged to submit with an explanation.  Variable bandwidth pricing allows for the HCP to evaluate options that fit their budget.


Q – Would Parkview like option pricing for Internet services with managed routers ? 
A – Yes


Q – Would Parkview allow respondents to bid managed firewalls at the locations where Internet services will be delivered?  
A –  Yes.


Q – Will Middle Park allow respondents to bid options that they have?  
A – Yes


Q – Will PMC be trading in the old phones? If so can we get the quantity and type?
A – They are Avaya (Nortel) – we probably have about 2000 desk phones and don’t have a strategy for trading in at this point.


Q – What call control will the phones be connected to? 
A – We have not selected the call control yet but all of our discussions have been about using Cisco.


Q – Will PMC need licenses for the phones?  
A – I would imagine every phone will need a VoIP license.

RFP 22 - Eagle County

Q – Regarding the location at 20 Eagle County Drive, El Jebel, CO, does Eagle County Health wish to have the internet bandwidth secured and managed in a similar manner as the verbiage in the request for the location at 551 Broadway St., Eagle, CO? 
A – Yes

 

RFP 43 - MCPN

Q – Understanding that diversity to CenturyLink needs to be obtained, what type of network is preferred from CTN for this bid?  SD-WAN, MPLS, Plain IP-Internet, wireless IP etc.

A – MCPN is currently on MoE that connects back to the data center.  They are considering replacing that link with wireless or other.  Long term MCPN would like to segregate guest traffic to a second separate circuit and implement a WAN fail-over to the Data center’s public interface. 


Q – What are the details for the SIP requirements?

A – MCPN is not interested in changing into a hosted VOIP solution. 


Q – How many call paths?

A – 6900 S. Peoria: 100,  7495 W 29TH AVE: 50


Q – How many seats?

A – About 450 employees and 550 devices


Q – What hardware is deployed today?

A – 6900 S. Peoria: Mitel 3300 (virtual), 7495 W 29TH AVE: Mitel 3300


Q – Is this SIP meant to be diverse from the primary SIP provider?

A – This would replace our Primary SIP with built in Diversity

RFP 18 - Gunnison Valley

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – A complete solution is everything needed to make the circuit operational. Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.”  The service ‘request’ is noted on each RFP. Language in the RFP states “If a specific technology or equipment is requested and not available, please provide an equivalent service.” “Health care provider (HCP) may wish to contract individually with one or multiple provider proposals.”


Q -Can you clarify where Gunnison Valley is asking for variable bandwidth options?

A – The request for variable bandwidth is the first line item of the service request/ Appendix A; Gunnison Valley Hospital.


Q – Can a vendor respond with an variable bandwidth options?

A – Yes, the minimum bandwidth is requested. 


Q – Is the vendor able to bid iQ Data Bundles that include, access, managed router and Internet, if specifically requested.

A – This language on each service request allows for equipment to be added to the proposal,  “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”


Q – If Gunnison Valley requires a vendor to bid managed firewalls at some or all the remote sites, can you please ask for this as an option in your pricing request so we can provide improved remote site security and stable connectivity. 

A –  This language on each service request allows for equipment to be added to the proposal, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”


Q – Can Gunnison Valley please modify the request line items 52337 and 57258 to allow for additional internet delivery methods beyond the listed DSL?

A – GVH did not specify adding another type of service. 

RFP 17 - Community Health Clinic

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – A complete solution is everything needed to make the circuit operational. Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.”  The service ‘request’ is noted on each RFP. Language in the RFP states “If a specific technology or equipment is requested and not available, please provide an equivalent service.” “Health care provider (HCP) may wish to contract individually with one or multiple provider proposals.”


Q -Can Community Health Clinic please break out the request for Polycom VVX Phones into a separate request line item?

A – The request is broken out by location. 

Q – Is Community Health referring to MES Management & Proactive Monitoring similar to what is included in CTN currently?  2.) Does network management include inside the firewall (internal, private network to Community Health Clinic)?  Can you please break this out into a separate line item or we will be unable to bid on the RFP?

A – The request is broken out by location.  Network management could be considered similar to the managed CTN/CenturyLink network as well as inside the private network.  Some rural clinics do not have the staff or expertise to manage the network on their own.

RFP 15 - Heart of the Rockies

Q – Does the HCP need any engineering on this request for configuration or implementation assistance? 

A – The request asks for a complete solution.  If this is a service the vendor can provide, please include it in the proposal.  


Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – A complete solution is everything needed to make the circuit operational. Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.”  The service ‘request’ is noted on each RFP. Language in the RFP states “If a specific technology or equipment is requested and not available, please provide an equivalent service.” “Health care provider (HCP) may wish to contract individually with one or multiple provider proposals.”


Q – Can Heart of the Rockies please break apart or elaborate on equipment required, network, managed services and diverse WAN requests?

A – Vendor can respond with their solution broken out. Although HCP mentions a specific brand of equipment, the RFP also states “or equivalent in service”. If there is a specific question regarding the equipment, network, managed services or WAN request,  CTN can pose that to the HCP.


Can the HCP clarify these assumptions for the equipment request?

  1. Optional secondary power supplies YES
  2. Layer 3 needed for core switches – 9500 YES, or equivalent
  3. HRRMC will provide SFP+s for core switches – Add as optional SFP
  4. Two x 40G trunks between core switches allowing all 16 ports to be used for uplinks – YES
  5. Layer 2 needed for access switches – YES
  6. Two 10G uplinks needed for access switches – No
  7. Access switches will be stacked – YES
RFP 14 - Axis Health

Q – In reading Appendix A (page 8 of the RFP) it states at the top that you want a 1 G MPLS cloud.  In the body of the RFP next to all of the locations, you have dedicated internet access speeds listed.  I want to clarify which solution you actually want us to bid.  The 1G MPLS WAN w/100M Access Ports at each location or do you just want DIA to each location?

A – We need all site Internet access to come thought the Hub at 281 Sawyer drive (Cisco 5516x ).  All other sites have the speeds listed as their connection back to the Hub at 281 Sawyer drive.


Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – A complete solution is everything needed to make the circuit operational. Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.”  The service request is noted on each RFP.


Q – Can you clarify where Axis Health is asking for variable  bandwidth options?

A – The HCP is interested in variable bandwidth speeds in proposals.  “Where indicated” please see addresses in the request.


Q – If  the vendor does not offer the requested bandwidth and Axis Health has not requested variable bandwidth, can we respond with an alternative bandwidth closest to the requested speed? 

A – Yes, in the proposal vendors can respond with what they can deliver.


Q – If Axis Health wants an MPLS solution, can they  please specifically this in a line item on the pricing request?

A – The HCP is looking for a MPLS WAN solution as well as DIA


Q – If the vendor does not sell or support Rukus, can we just provide the network and exclude Rukus hardware?

A – Language in the RFP states “If a specific technology or equipment is requested and not available, please provide an equivalent service.”


Q-  If Axis Health requires the vendor to bid managed firewalls at some or all the remote sites, can you please ask for this as an option in your pricing request so we can provide improved remote site security and stable connectivity? 

A – Language in the RFP states, “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services.”

RFP 13 - Community Hospital

Q – Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – A complete solution is everything needed to make the circuit operational. Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.”  The service ‘request’ is noted on each RFP. “Provide a complete solution to the noted request. Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services. Health care provider may request some or all of the suggested solution.  If a specific technology is requested and not available, please provide an equivalent service.” 


Q – If Community Hospital requires the vendor to bid managed firewalls at some or all the remote sites, can you please ask for this as an option in your pricing request so we can provide improved remote site security and stable connectivity? 

A – CTN encourages vendors to propose a complete request.  “Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services. Health care provider may request some or all of the suggested solution.”  Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.” If the vendor can deliver managed firewalls to all locations, please do so, otherwise only for those locations they can deliver.

RFP 12 - Sunrise Community Health

Q – CTN asks for a “complete solution to the noted request”.  (Service Provider) indicated that “noted request” prevents them from providing a complete solution because the requests themselves aren’t “noted”.

A – A complete solution is everything needed to make the circuit operational.  Most service providers itemize what they can provide.  The statement in the notes section was approved by USAC.  The noted request is in the column stating:  Ethernet Request.

See the note section above the request.  ”Provide a complete solution to the noted request. Include in the complete solution if applicable: Construction, Installation, Routers, Firewalls and Managed Services. Health care provider may request some or all of the suggested solution. If a specific technology is requested and not available, please provide an equivalent service. Service Providers should provide proposals for the services they can deliver. Health care provider (HCP) may wish to contract individually with one or multiple provider proposals.”


Q – Ethernet bandwidths are limited to requested amounts. We are unable to bid variable bandwidths unless a modification to the RFP is made.

A – If the HCP wished for variable options it would be noted. 


Q – No Internet is being bid.  We want to be sure that Sunrise does not assume that Internet is included in this bid.

A – Not requested


Q – No Security is being bid.  We want to be sure that Sunrise does not assume that Security is included in this bid.

A – Not requested


Q –  Is the vendor permitted to provide a partial response to a request if we do not offer one or more of the components requested?

A – A complete solution is everything needed to make the circuit operational. Language is added to the service request to allow for bidders to respond on items they can deliver:  “Service Providers should provide proposals for the services they can deliver.”  The service ‘request’ is noted on each RFP. Language in the RFP states “If a specific technology or equipment is requested and not available, please provide an equivalent service.” “Health care provider (HCP) may wish to contract individually with one or multiple provider proposals.”


Q – Can you clarify where Sunrise Community Health is asking for variable bandwidth options?

A – This RFP does not request variable bandwidth. If the bandwidth noted is an increment the vendor cannot provide, please provide what is closest to the request and state why the bandwidth proposed is different.


Q – If  the vendor does not offer the requested bandwidth and Sunrise Community Health has not requested variable bandwidth, can we respond with an alternative bandwidth closest to the requested speed?    

A – Yes


Q –  Does Sunrise require Internet? 

A- Not requested.


Q – The vendor is able to bid iQ Data Bundles that include, access, managed  router and Internet, if specifically requested.

A – Not requested.


Q – If Sunrise requires the vendor to bid managed firewalls at some or all the remote sites, can you please ask for this as an option in your pricing request so we can provide improved remote site security and stable connectivity?

A – Not requested.

RFP 10 - Solvista Health

Q – In this RFP – for the Buena Vista location – is there existing internet service in place – that the new service requested would need to be diverse from?  If so, who is the current provider and what is the bandwidth?  Does it need to be symmetrical?

A – Existing service is a 10M through Affiniti, and the diverse connection is preferred to be symmetrical.


Q – Is the EHR in a data center or cloud environment?

A – The EHR is hosted at a data center at 1304 Chinook Ln, Pueblo Colorado. The EHR vendor is Netsmart.


Q – What applications does Solvista run over their network?

A – VOIP, Telepsychiatry and offsite backup.


Q – Who is the current service provider at the 511 Main St., location in Westcliffe? 

A – CenturyLink, fiber, 50M

RFP 7 - Mental Health Partners
** RFP Extended to 2/15 at 12:00 PM. 

The address for HCP# 44334 shows the current demarc of 3280 Airport Road. 

The address for HCP# 52616 shows the main building address of the data center.


Q – Can we ask for an extension due to bid processing system time constraint?

A – Yes. If the HCP is in agreement to the extension.  All vendors that have been in communication regarding the RFP have been notified and notification of extension posted on CTN website, as noted in RFP instructions.