Wray Community District Hospital – OB Case Management Program
Wray Community District Hospital had a vision to provide OB patients and their families with in-depth, robust prenatal and post-partum education and support in the hospital, clinic, and home settings. As a result of this vision, the OB Case Management Program was established.
Education is provided through both on-line and in-person classes. The hospital also implemented a 24/7 help/question line, staffed by OB Case Manager and hospital nursing and clinic staff, which is available to all patients. The help/question line connects patients with hospital staff who provide answers to questions related to triage (determining if patients need to be seen in the emergency department vs clinic), pregnancy, breastfeeding, newborn care and development, etc. as well as support needed.
Some successes of the program include the following:
- Patients are very appreciative of the prenatal education and support provided
- Postpartum support is utilized by patients for not only lactation support, but also for general postpartum/newborn questions
- A decrease in OB patients utilizing the emergency department was noted
- Continuing education for staff occurred during OB skills fair week and featured an “escape room” model and EMPower Training, which focuses on empowering birthing patients through education and support
To learn more about this program, please contact Heather Hasenauer, OB Case Manager at [email protected].
