Careers at CHA

Title:                                   Operations Support Specialist, Broadband Services

FLSA Status:                     Full-time/Non-exempt

Reports to:                        Director, Broadband Services

Apply:                                 Click HERE to apply         

Colorado Hospital Association Broadband Services (CHABS) serves as a designated federal consortium to administer broadband technology subsidies for Colorado.  CHABS works closely with Colorado Hospital Association (CHA) non-profit member hospitals and health systems, mental health centers, Federally Qualified Health Centers, safety net clinics and other health care providers to achieve organizational goals for broadband capacity, business continuity, network management and service level agreements.  CHABS also provides federal and state advocacy for expanding broadband in remote areas to enable the implementation of telehealth and improve the overall health and health care of communities.

Summary:

The Operations Support Specialist is responsible for managing key account management aspects of the Federal Communication Commission’s Rural Health Care fund administered by the Universal Service Administration Company (USAC).  This includes daily billing and invoicing operations, collecting and organizing IT and telecommunications inventory and assisting with critical client outreach efforts.  These efforts include coordinating and managing requests for information (RFI) and requests for proposal (RFP), compiling vendor evaluations and creating reports.  The operations support specialist will serve as the primary contact with vendors, service providers or service agents as they directly relate to daily billing operations. This position requires some understanding of billing support operations including the ability to decipher different kinds of telecommunication invoices as well as the ability to multi-task and provide customer satisfaction while managing multiple deadlines. 

Essential Job Duties and Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Be a source of knowledge and subject matter expert for billing and reimbursement cycles related to the Rural Healthcare Program.
• Coordinate communication between clients and CHABS.
• Develop joint processes with clients and service for ongoing billing efficiencies including identifying opportunities for automation of processes where applicable.
• Become familiar with client’s business and identify subsidy opportunities.
• Develop standard business processes to coincide with federal funding window cycle.
• Ensure contractual obligations are current and in adherence.
• Understand at a detailed level billing processes for each client.
• Provide periodic reporting to client on utilization of federal subsidies.
• Forecast and track key account metrics and provide internal reports on a quarterly basis.
• Assist with Payment Quality Assurance federal audits.
• Update database with client telecommunications inventory.
• Professionally represent and promote CHABS at trainings and events as required. Attend internal and external meetings.
• Develop and maintain positive relations with corporate, governmental agencies, and the State of Colorado offices.
• Manage challenging client requests or issue escalations as needed to seek amicable solutions.
• Able to travel to meet with clients in Colorado.

Supervisory Responsibilities: 

None

Required Education/Experience:

• Bachelor’s degree in business or five (5) years of experience in a client facing role within health care, telecommunications or financial/banking industry.
• Intermediate to advanced proficiency of all Microsoft Office Suite products, i.e. Outlook, Word, Excel and PowerPoint.
• Previous account management or project management experience preferred.
• Knowledge of internal office equipment, i.e. fax, copier, postage, printing, required.

Skills and Competencies:

• Strong attention to detail and accuracy.
• Demonstrated customer service orientation.
• Demonstrated organizational skills and personable positive attitude.
• Strong interpersonal communication skills.
• Ability to work well under pressure and within short deadlines.
• Analytical problem-solving ability.
• Ability to handle sensitive situations with tact and diplomacy.
• Ability to handle confidential information and situations discreetly and professionally.
• Ability to work independently with limited supervision and to complete tasks on time.
• Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization.
• Maintains prompt and regular attendance.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working conditions are normal for a fast-paced office work environment
• Presentation of technical material in group settings required occasionally
• Mid-level stress
• Individuals may need to sit or stand as needed
• Requires walking primarily on a level surface for periodic periods throughout the day
• May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required

Material and Equipment Directly Used:

• Personal computer with Microsoft Office software applications
• Facsimile
• Multi-line telephone with voice mail
• Copy machine
• Printer

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Title:                      Quality Improvement Project Manager              

FLSA Status:          Full time, exempt             

Reports to:           Director, Clinical Quality and Patient Safety       

Starting Salary:    $60,000-90,000 based on experience and qualifications, benefits eligible        

Apply:                   Click HERE to apply                                

Colorado Hospital Association (CHA) is the leading voice of Colorado’s hospital and health system community. Representing more than 100 hospitals and health systems throughout the state, CHA serves as a trusted, credible and reliable resource on health issues, hospital data and trends for its members, media, policymakers and the general public. Through CHA, Colorado’s hospitals and health systems work together in their shared commitment to improve health and health care in Colorado. For more information on CHA, visit www.cha.com.

Position Summary:

The Quality Improvement Project Manager is part of the Colorado Center for the Advancement of Patient Safety (CCAPS), which serves as the Quality Improvement and Patient Safety department within CHA. The Quality Improvement Project Manager possesses a deep knowledge of project management and quality improvement best practices and how to apply them in an effective and pragmatic way across large, complex engagements and organizations. This position is supervised by the Director for Clinical Quality and Patient Safety.

Essential Job Duties and Responsibilities:

• Plans, organizes and manages all phases of a quality improvement project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets
• Plays an active role in managing project goals and driving teams to achieve customers business outcomes by managing issues, delivery risks, decisions and action items
• Ability to take ownership, work under pressure and meet deadlines on time
• Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Takes proactive steps to ensure teams meet or exceed customer expectations.
• Works effectively in a dynamic environment with changing priorities
• Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
• Excellent written and verbal communication skills with team members and audiences of all levels of stakeholders
• Plans and oversees the preparation and dissemination of project communications
• Collaborate with state agencies and healthcare coalitions to achieve long-term improvement
• Manage the creation of data reports and create presentations for hospitals to understand their data
• Ensure CHA website content is up to date for assigned areas of responsibility
• Develop trust and effective working relationships with team members within and across departments at CHA
• Travel to member hospitals may be required

Supervisory:

• None

Knowledge, Skills and Experience required (unless otherwise noted):

• Bachelor’s degree from an accredited college or university required
• 3-5 years project and/or program management experience preferred
• 3+ years of nursing or process improvement experience, highly preferred
• CPHQ or similar certification, highly preferred
• Prior process improvement experience in Lean, Six Sigma or similar preferred
• Strong health care industry knowledge and experience working in a hospital setting highly preferred

Qualifications and Competencies:

• Strong attention to detail and accuracy

• Ability to work in collaboration with other teams
• Demonstrated customer service orientation
• Demonstrated organizational skills and personable positive attitude
• Strong written, verbal, and interpersonal communication skills
• Ability to work well under pressure and within short deadlines
• Analytical problem-solving ability
• Ability to handle confidential or proprietary information and situations discreetly and professionally
• Ability to work independently with limited supervision and to complete tasks on time
• Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
• Self-starter with a strong desire to learn
• Maintains prompt and regular attendance

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Working conditions are normal for a fast-paced office work environment
• Presentation of technical material in group settings required occasionally
• Individuals may need to sit or stand as needed
• Occasional weekend or evening work may be needed
• May include lifting up to 25 pounds for files on a regular basis, proper lifting techniques required

Material and Equipment Directly Used:

• Personal computer with Microsoft Office 365 software applications
• Facsimile
• Multi-line telephone with voice mail
• Copy machine
• Printer

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor.  Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.