Careers at CHA

Colorado Hospital Association (CHA) is seeking talented, motivated individuals to join its growing staff. CHA offers competitive salaries and an outstanding benefits package.

Job Title: Clinical Quality Improvement Manager

FLSA Status: Full time, exempt

Reports to: Director, Quality Improvement and Patient Safety

Apply: Click HERE to apply

Colorado Hospital Association (CHA) is the leading voice of Colorado’s hospital and health system community. Representing more than 100 hospitals and health systems throughout the state, CHA serves as a trusted, credible and reliable resource on health issues, hospital data and trends for its members, media, policymakers and the general public. Through CHA, Colorado’s hospitals and health systems work together in their shared commitment to improve health and health care in Colorado.

The CHA Quality Improvement and Patient Safety Department works with the Association’s members to advance the adoption of evidence-based strategies that improve the reliability, safety and quality of care. The team collaborates closely with the quality and patient safety departments in member hospitals and health systems on a variety of quality improvement initiatives. Current work includes implementing alternative to opioids protocols in hospital emergency departments; raising awareness for the early detection and treatment of sepsis; reducing readmissions; developing and sustaining patient and family advisory councils; and more.

Summary:

The Clinical Quality Improvement Manager is primarily responsible for coordinating and managing various clinical aspects of quality and patient safety initiatives in which CHA engages and serves as a clinical resource within CHA and to member hospitals and health systems. The Clinical Quality Improvement Manager actively promotes a culture of patient safety, proactive risk management, clinical excellence, and on-going regulatory readiness. This position is supervised by the Director for Quality Improvement and Patient Safety, who will provide ongoing assistance and support in helping the Clinical Quality Improvement Manager carry out the duties of the position.

Essential Job Duties and Responsibilities:

The Clinical Quality Improvement Manager will be responsible for coordinating the activities of assigned quality and patient safety projects and training programs. These include but are not limited to:

Assist CHA member hospitals and health systems with preparation and implementation of performance improvement initiatives
Oversee quality and patient safety related projects using project management methodologies to achieve project deliverables
Work with CHA members to design and implement evidenced based practices to address quality and patient care issues
Support CHA members to improve patient care with the design, implementation and evaluation of patient specific and population-based programs across continuum of care.
Plan and coordinate education campaigns in coordination with internal and external parties
Educate, communicate, and promote key quality improvement and patient safety principles including the National Patient Safety Goals
Support clinical quality data collection and analysis
Partner with other healthcare organizations to support CHA goals and objectives
Produce and communicate project progress using actionable clinical data
Serve as a leader/mentor/change agent/consultant in advancing patient safety across the care continuum to improve quality, reduce medical errors and adverse events and maximize patient safety and value
Conduct site visits to member hospitals throughout the state in support of performance improvement initiatives
Maintain an awareness of legislative and regulatory activities related to patient safety and health care risk management; collaborate with CHA legislative and regulatory staff
Ensure CHA website content is up-to-date for assigned areas of responsibility
Pursue grant and other funding opportunities to include writing grant proposals and applying for funding
Assist other team members as needed
Assume other relevant assignments or responsibilities as assigned

Knowledge and Experience Required:

Clinical bachelor’s degree (e.g., RN, PharmD, RPh, RRT) from an accredited college or University required
Minimum two years’ clinical experience in a hospital setting
Strong clinical and health care industry knowledge
Understanding of relevant patient safety sciences including but not limited to culture of safety, accident causation and human factors engineering
Two years’ experience in quality improvement/patient safety in a hospital setting preferred
CPHQ Certification preferred
Performance Improvement experience/certification preferred (LEAN, Kaizen, Six Sigma) preferred
Project Management experience/certification preferred (CAPM, PMP) preferred
Graduate degree (Masters or Doctorate) preferred

Skills and Competencies:

Ability to inspire trust and be known as someone who provides support and assistance
Strong attention to detail and accuracy
Demonstrated customer service orientation, approachable with positive attitude
Demonstrated organizational skills
Ability to relate and communicate positively, effectively and professionally with others
Ability to lead, organize and execute projects
Excellent written and verbal communication skills
Ability to present clinical, quantitative and qualitative data effectively
Ability to work well under pressure and within short deadlines while managing multiple priorities
Ability to handle sensitive situations with tact and diplomacy
Ability to handle confidential information and situations discreetly and professionally
Ability to work independently with limited supervision and to complete tasks on time
Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
Self-starter with a strong desire to learn
Maintains prompt and regular attendance

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for a fast-paced office work environment
Presentation of technical material in group settings required occasionally
Evening work and overnight travel required occasionally
Some local travel required, a valid drivers’ license is required
Mid-level stress
Individuals may need to sit or stand as needed
Requires walking primarily on a level surface for periodic periods throughout the day
May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required

Material and Equipment Directly Used:

Personal computer with Microsoft Office and other software applications
Software applications including but not limited to database management, data analytics, project management and presentation tools
Cell phone
Multi-line telephone with voice mail
Copy machine
Printer

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Title: Data and Analytics Director

FLSA Status: Full-time/Exempt

Reports to: Senior Vice-President of Financial Policy and Data Analytics, Colorado Hospital Association

Apply: Click HERE to apply

Colorado Hospital Association (CHA) is a leading voice of Colorado’s hospital and health system community. Representing more than 100 hospitals and health systems through the state, CHA serves as a trusted, credible, and reliable resource on health issues, hospital data and trends for its members, media, policymakers and the general public. Through CHA, Colorado’s hospitals and health systems work together in their shared commitment to improve health and health care in Colorado.

Essential Job Duties and Responsibilities:

The data and analytics director (director) is responsible for leading data development, data presentation and data analytics, overseeing all activities and ensuring alignment with the CHA vision and objectives. The director organizes a team of staff, technology, processes and financial resources necessary to address current and future analytic needs of CHA. The director is responsible for the overall strategy and management of all aspects data analytics and will manage this key business asset to deliver optimal performance for internal CHA teams, member hospitals in Colorado, other hospital associations outside of Colorado and other third parties connected with CHA data. The director shall be the primary representative and spokesperson for data reporting and analytics to CHA employees and member hospitals/health systems, stakeholders, civic leaders, elected officials and policy makers. The director reports to the senior vice president of financial policy and data analytics of the Colorado Hospital Association.

This position will lead all internal and external data and analytics operations and have the following primary responsibilities:

Follow all security, HIPAA and internal policies for appropriate use and protection of PHI and sensitive data and promote an environment of high reliability to minimize the risk of breaches or mistakes.
Develop and implement a comprehensive plan for the strategic and operational functioning of data development, presentation and analytics necessary supporting the mission, vision, objectives and goals of CHA.
Develop annual strategic and operations plans that set forth the overall approach to expand the capabilities and effectiveness of the data analytics and reporting.
Prepare annual operations budget, oversee and manage all expenditures and deployment of resources.
Develop information and data analytic strategies supporting CHA policy and advocacy.
Independently remain abreast of trends and developments in related fields. Communicate with both internal and external customers to identify and respond to CHA data, analysis and advocacy needs.
Identify and apply developed processes and techniques to provide data analytics using a wide variety of new and existing data sources including: provider billing data, health discharge data, clinical data, population and socio-economic data and other available data resources.
Identify and apply appropriate statistical techniques, methodologies and analytic approaches to measure the impact of proposed changes in health care payment and delivery.
Prepare, interpret, summarize and describe analytic results to a variety of audiences ranging from health care executives and clinical staff to policy makers and elected officials.
Consolidate data in a cross-functional environment from a variety of data sources and refine the data into a format that can be effectively used for analysis and reports.
Manage team to ensure completion of all required ongoing and ad-hoc data analysis projects, outputs and other deliverables.
Other duties as assigned.

Supervisory Responsibilities:

Supervise staff members, consultants and volunteers related to data analytics operations.

Knowledge, Skills and Experience required:

Must possess a master’s degree or higher in economics, health care, business administration or social/ health-related sciences or related field.
Ability to build, lead and manage a core team effectively, with high performance output.
Knowledge of HIPAA regulations
Experience in the health care field, experience with health care data and familiarity with health policy issues.
Proficiency in the areas of data analytics, business intelligence and data presentation.
Ability to communicate effectively in writing and verbally to express complex analytical and technical information to non-technical audiences including health care executives and clinical staff, to policy makers and elected officials. Strong knowledge of health care data.
Strong organizational skills.
Strong presentation skills.
Strong critical thinking skills, writing skills and communication skills.
Possess and demonstrate effective interpersonal skills required to develop and maintain constructive relationships.
Proficiency with MS Office spreadsheets, graphing, database management and word processing applications.
Must be an independent self-starter with a high degree of self-motivation and self-discipline.
Must be able to manage multiple priorities simultaneously.
Proven track record in analyzing and implementing internal processes and procedures.
Ability to quickly learn new software and analytics tools.
Familiarity with relational databases preferred.
Advanced knowledge of Alteryx, SQL and Power BI preferred.

Physical Demands / Work Environment:

This position is located at CHA offices in Greenwood Village. Travel will be required for meetings; thus, a valid driver’s license and reliable transportation is required.

Working conditions are normal for a fast-paced office work environment.
Requires occasional overnight travel, weekend and/or evening work.
Presentation of technical material in group settings required occasionally.
Mid-level stress.
Individuals may need to sit or stand as needed.
Requires walking primarily on a level surface for periodic periods through out the day.
May include lifting to 25 pounds for files on a regular basis. Proper lifting techniques required.

Material and Equipment Directly Used:

Personal computer with Microsoft Office software applications.
Cell phone
Software applications including but not limited to database management (SQL), data analytics (Alteryx), presentation tools (Prezi, PowerPoint).
Multi-line telephone with voice mail.
Copy machine.
Printer.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Title: Project Manager, Quality Improvement & Patient Safety

FLSA Status: Full time Employee/Exempt

Reports to: Director, Quality Improvement and Patient Safety

Apply: Click HERE to apply

The Quality Improvement and Patient Safety department purpose is to advance the adoption of proven evidence-based strategies that improve the reliability, safety and quality of care received in Colorado hospitals, systems and across the healthcare spectrum. It directly supports CHAs Mission and Vision. It works closely with member hospitals and systems to reduce harm and advance improvements in healthcare delivery.

Summary:

A Project Manager in Quality Improvement and Patient Safety will be primarily responsible for managing various aspects of project development and implementation for quality improvement and patient safety initiatives in which CHA engages. The position collaborates with clinical quality managers in the Quality Improvement and Patient Safety Department to assure that these initiatives are successfully planned and implemented.

Essential Job Duties and Responsibilities:

Support the recruitment of hospitals and key stakeholders
Develop and maintaining project plans, including creating and managing timelines
Coordinate with team members to streamline and standardize processes
Work closely with internal and external partners to develop and implement intervention strategies
Communicate project activities and progress with project stakeholders via newsletter, email or other communication channels
Organize and develop materials for ongoing education opportunities, including conferences, webinars, and teleconferences
Coordinate site visits to member hospitals to assist with achieving project goals and deliverables
Develop materials for on-site training and coaching for hospitals quality improvement activities
Prepare data reports, including creation of spreadsheets, tables, graphs, and other metrics to report results, trends, and to draw conclusions.
Partner with other health care organizations and community partners that will contribute to the overall project goals and objectives
Produce and communicate project progress using actionable data. Information to be presented to Quality & Patient Safety Director and other internal/external customers
Serve as a resource to internal/external customers regarding quality improvement and patient safety issues
Represent CHA in statewide meetings related to quality improvement and patient safety
Create and conduct surveys of member hospitals and systems
Provide general assistance to member hospitals and systems participating in quality improvement activities
Ensure CHA website content is up-to-date for assigned areas of responsibility
Pursue grant and other funding opportunities to include writing grant proposals and applying for funding
Assist other team members as needed
Assume other relevant assignments or responsibilities as requested by the Director, Quality Improvement and Patient Safety

Supervisory Responsibilities: None

Knowledge and Experience Required:

Bachelor’s degree from an accredited college or university, health/public administration degree preferred
Graduate degree preferred
Performance Improvement experience/certification preferred (LEAN, Kaizen, Six Sigma)
Minimum two years Project Management experience/certification preferred (CAPM, PMP)
Strong healthcare industry knowledge preferred
Experience working in a hospital setting preferred

Skills and Competencies:

Ability to inspire trust and be known as someone who provides support and assistance
Strong attention to detail and accuracy
Demonstrated customer service orientation, approachable with positive attitude
Demonstrated organizational skills
Ability to relate and communicate positively, effectively and professionally with others
Ability to lead, organize and execute projects
Excellent written and verbal communication skills
Strong data analytic skills, including ability to present clinical, quantitative and qualitative data effectively
Ability to work well under pressure and within short deadlines while managing multiple priorities
Analytical problem-solving ability
Ability to handle sensitive situations with tact and diplomacy
Ability to handle confidential information and situations discreetly and professionally
Ability to work independently with limited supervision and to complete tasks on time
Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
Self-starter with a strong desire to learn
Maintains prompt and regular attendance

Physical Demands / Work Environment:

Working conditions are normal for a fast-paced office work environment
Presentation of technical material in group settings required occasionally
May require occasional evening work and overnight travel
Mid-level stress
Individuals may need to sit or stand as needed
Requires walking primarily on a level surface for periodic periods throughout the day
May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required

Material and Equipment Directly Used:

Personal computer with Microsoft Office and other software applications
Software applications including but not limited to database management, data analytics, project management and presentation tools
Cell phone
Multi-line telephone with voice mail
Copy machine
Printer