Careers at CHA | Colorado Hospital Association

The Colorado Hospital Association (CHA) is seeking talented, motivated individuals to join its growing staff. CHA offers competitive salaries and an outstanding benefits package.

Title: Clinical Quality Improvement Manager

FLSA Status: Full time Employee/Exempt

Reports to: Director, Quality Improvement and Patient Safety

Click HERE to apply

Colorado Hospital Association (CHA) is the leading voice of Colorado’s hospital and health system community. Representing more than 100 hospitals and health systems throughout the state, CHA serves as a trusted, credible and reliable resource on health issues, hospital data and trends for its members, media, policymakers and the general public. Through CHA, Colorado’s hospitals and health systems work together in their shared commitment to improve health and health care in Colorado.

The CHA Quality Improvement and Patient Safety Department works with the Association’s members to advance the adoption of evidence-based strategies that improve the reliability, safety and quality of care. The team collaborates closely with the quality and patient safety departments in member hospitals and health systems on a variety of quality improvement initiatives. Current work includes implementing alternative to opioids protocols in hospital emergency departments; raising awareness for the early detection and treatment of sepsis; reducing readmissions; developing and sustaining patient and family advisory councils; and more.

Summary:

The Clinical Quality Improvement Manager is primarily responsible for coordinating and managing various clinical aspects of quality and patient safety initiatives in which CHA engages and serves as a clinical resource within CHA and to member hospitals and health systems. The Clinical Quality Improvement Manager actively promotes a culture of patient safety, proactive risk management, clinical excellence, and on-going regulatory readiness. This position is supervised by the Director for Quality Improvement and Patient Safety, who will provide ongoing assistance and support in helping the Clinical Quality Improvement Manager carry out the duties of the position.

Essential Job Duties and Responsibilities:

The Clinical Quality Improvement Manager will be responsible for coordinating the activities of assigned quality and patient safety projects and training programs. These include but are not limited to:

Assist CHA member hospitals and health systems with preparation and implementation of performance improvement initiatives
Oversee quality and patient safety related projects using project management methodologies to achieve project deliverables
Work with CHA members to design and implement evidenced based practices to address quality and patient care issues
Support CHA members to improve patient care with the design, implementation and evaluation of patient specific and population based programs across continuum of care.
Plan and coordinate education campaigns in coordination with internal and external parties
Educate, communicate, and promote key quality improvement and patient safety principles including Hospital Quality Incentive Payment Program, Joint Commission, National Patient Safety Goals, and Value Based Purchasing
Support clinical quality data collection and analysis as required by law, regulation and quality improvement
Partner with other healthcare organizations, such as Telligen, CIVHC and CDPHE, to support CHA goals and objectives
Produce and communicate project progress using actionable clinical data. Information to be presented to Quality & Patient Safety Director and other internal/external customers
Serve as a leader/mentor/change agent/consultant in advancing patient safety across the care continuum (including the practice of nursing) to improve quality, reduce medical errors and adverse events and maximize patient safety and value
Conduct site visits to member hospitals throughout the state in support of performance improvement initiatives, at a hospital’s request, or to welcome new members
Maintain an awareness of legislative and regulatory activities related to patient safety and health care risk management; collaborate with CHA legislative and regulatory staff
Ensure CHA website content is up-to-date for assigned areas of responsibility
Pursue grant and other funding opportunities to include writing grant proposals and applying for funding
Assist other team members as needed
Assume other relevant assignments or responsibilities as requested by the Director, Quality Improvement and Patient Safety

Knowledge and Experience Required:

Clinical bachelor’s degree (e.g., RN, PharmD, RPh, RRT) from an accredited college or University required
Graduate degree (Masters or Doctorate) preferred
Minimum two years’ clinical experience in a hospital setting
Minimum two years’ experience in quality improvement/patient safety in a hospital setting preferred
CPHQ Certification preferred
Performance Improvement experience/certification preferred (LEAN, Kaizen, Six Sigma)
Project Management experience/certification preferred (CAPM, PMP)
Strong clinical and healthcare industry knowledge
Understanding of relevant patient safety sciences including but not limited to culture of safety, accident causation, and human factors engineering

Skills and Competencies:

Ability to inspire trust and be known as someone who provides support and assistance
Strong attention to detail and accuracy
Demonstrated customer service orientation, approachable with positive attitude
Demonstrated organizational skills
Ability to relate and communicate positively, effectively and professionally with others
Ability to lead, organize and execute projects
Excellent written and verbal communication skills
Strong data analytic skills, including ability to present clinical, quantitative and qualitative data effectively
Ability to work well under pressure and within short deadlines while managing multiple priorities
Analytical problem-solving ability
Ability to handle sensitive situations with tact and diplomacy
Ability to handle confidential information and situations discreetly and professionally
Ability to work independently with limited supervision and to complete tasks on time
Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
Self-starter with a strong desire to learn
Maintains prompt and regular attendance

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for a fast-paced office work environment
Presentation of technical material in group settings required occasionally
May require occasional evening work and overnight travel
Some local travel required, as such a valid drivers’ license is required
Mid-level stress
Individuals may need to sit or stand as needed
Requires walking primarily on a level surface for periodic periods throughout the day
May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required

Material and Equipment Directly Used:

Personal computer with Microsoft Office and other software applications
Software applications including but not limited to database management, data analytics, project management and presentation tools
Facsimile
Cell phone
Multi-line telephone with voice mail
Copy machine
Printer

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Title: Manager, Public Policy

FLSA Status: Exempt

Reports to: Senior Vice President and Chief Strategy Officer

Apply: Click HERE to apply

Functional Description
The Manager, Public Policy is responsible for researching and analyzing complex public policy issues in the health care field, focused primarily on Colorado state agencies involved in health care issues, including: the Colorado Department of Public Health and Environment (CDPHE); the Department of Regulatory Agencies (DORA); the Department of Health Care Policy and Financing (HCPF); and the Department of Human Services (CDHS), as well as their federal counterparts. The Manager, Public Policy identifies issues, crafts possible solutions, recommends and implements policy positions and actions CHA. In addition, the Manager, Public Policy will be asked to publicly represent CHA and develop strong working relationships with government officials, CHA executive staff, CHA members, and other outside stakeholders.

Position Purpose
This individual is responsible for identifying and responding to policy initiatives, developing opportunities for advancing CHA policy goals, ensuring activities align with and support the Association’s overall strategic objectives, and facilitating positive relationships with others in the health policy community. The Manager, Public Policy is responsible for anticipating and considering the future knowledge and skills required by CHA members and ensuring that research, analysis and recommendations created are timely, relevant and addresses issues of primary interest and concern to CHA members. The individual in this position will maintain effective and professional working relationships with all CHA departments, members, government officials, and outside stakeholders.

Duties and Responsibilities:

Stays well-informed of current issues and developments affecting hospitals, health systems and health care and proactively identifies recommendations based on opportunities and threats, including statewide and national trends
Develops expertise in assigned focus areas, including working with members, other stakeholders, policymakers, and other resources to create an informed perspective
Ensures CHA policies are communicated with internal and external stakeholders with the highest level of professionalism and efficiency
Secures the Association’s policy goals and agendas while negotiating with stakeholders and policy makers on regulatory or statutory changes
Ensures proposed public policies are effectively and adequately shared with members with a thorough analysis and potential positions or solutions
Determines the most effective and efficient means for proactively addressing proposed regulatory agendas for state agencies, ensures necessary participation and input by members, and represents members’ views in public forums
Drafts briefing memoranda, changes to legislation and regulation, talking points, fact sheets, testimony, progress reports, white papers, and other strategic communications consistent with the Association’s policy positions
Actively collaborates, as appropriate, with the American Hospital Association, state hospital associations in the region and nationally, and other health care, academic and business organizations
Represents CHA at business, stakeholder, community, fundraising, and other networking events

Knowledge and Experience Required:

Bachelor’s Degree in social sciences, economics, public policy or political science, health care, business administration or related field (advanced degree preferred)
Minimum of three years’ experience in health care or related area of public policy (preferably in Colorado or with Colorado stakeholders) Experience with public policy research, data analysis and interpretation, and both objective and persuasive communications
Successful management of projects or programs with fixed deliverables
Demonstrated creativity and out-of-the-box thinking on policy issues • Knowledge of the unique issues facing hospitals and the broader spectrum of health care delivery and payment systems (preferred)
Knowledge of various health care payment systems and health care financing (preferred) \

Skills and Competencies:

Strong attention to detail and accuracy
Demonstrated customer service orientation
Impeccable organizational skills and personable positive attitude
Strong written, verbal, and interpersonal communication skills
Ability to work well under pressure and within short deadlines
Analytical problem solving ability
Ability to handle sensitive situations with tact and diplomacy
Ability to handle confidential information and situations discreetly and professionally
Ability to work independently with limited supervision and to complete tasks on time
Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
Self-starter with a strong desire to learn
Maintains prompt and regular attendance
Exceptional written and oral communication, including public speaking
Professional and diplomatic demeanor

Physical Demands / Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for a fast-paced office work environment
Presentation of technical material in group settings required occasionally
Mid-level stress
Individuals may need to sit or stand as needed
Requires walking primarily on a level surface for periodic periods throughout the day
May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required
Requires a valid driver’s license, reliable transportation, and the ability to occasionally travel locally and in state for meetings and as needed

Title: Administrative Assistant

FLSA Status: Full time, non-exempt

Reports to: Vice President of Shared Services

Click Here to apply

Summary:

The Administrative Assistant reports to and works directly with VP of Shared Services to accomplish tasks and meet objectives required to effectively and efficiently manage the office of the Vice President. The position requires teamwork and high-level communications to assist in managing these responsibilities. The position also supports the Director of Workers’ Compensation and the Director of CHA Financial Advisors and requires the ability to shift gears, prioritize and multi-task to produce a quality product while managing multiple deadlines.

Essential Job Duties and Responsibilities:

Manage inbound and outbound inquires, coordinate meetings, schedule appointments, organize activities and maintain follow up.
Maintain appointment scheduling using Outlook including onsite/offsite meetings, conference calls and video conferencing.
Interprets Vice President’s calendar confirming appointments and ensuring locations and times are correctly reflected. Generate daily next day’s business, taking into consideration weekends, travel, vacation, etc.), discerning and calling appointments ahead of time to confirm meetings, researching and adding addresses and communicating with executive assistant on conflicts for direction. Anticipates the Vice President’s schedule to prepare meeting materials, travel folders, invitations, card and driving directions in advance of meeting.
Opens, prioritizes, sorts and date stamps mail.
Reconcile/trace missing expense receipts for office of the Vice President.
Answer Vice President’s telephone and multiple shared services lines, taking precise correct messages and promptly relaying to the correct individual.
Assist in variety of onsite/offsite meeting preparation including tracking participant registrations, meeting material dissemination and catering.
Assist in coordinating and participating in various committee meetings by preparing agendas, memoranda, electronic email, sign-in sheets and track attendance.
Maintain Vice President’s filing by preparing folders, disseminating and purging old files.
Update and maintain contact listings, committees and distribution lists using internal database applications
Assist with member mailings using Outlook, Word, Excel and iMIS mail merge applications.
Draft correspondence, agendas, memoranda, and other documentation as needed.
Print, assemble and distribute the CHA Shared Services and CHA Workers’ Comp Trust Board of Trustees board packet materials in a timely fashion within quality standards.
Assist with preparation of Board of Trustees meetings including room set-up, catering and clean up.
Coordinate travel arrangements, including flight, hotel and car rental.
Complete forms as necessary including but not limited to expense reports, purchase orders, and check requests.
Track and submit monthly expenses for VP and Directors.
Provide consistent, high-level support for daily and periodic departmental operations.

Other Duties: As assigned

Supervisory Responsibilities: None

Education and Experience required (unless otherwise noted):

Proficiency with Microsoft Office Suite, i.e. Outlook, Word, Excel and PowerPoint, and ability to quickly learn new software programs and apps
3-5 years previous administrative support experience
Previous experience with board meeting support including agendas, board minutes, and meeting logistics
Notary Public or ability to obtain notary
Certified Administrative Professional (CAP) preferred
Associates degree or greater preferred

Abilities and Competencies:

Strong attention to detail and accuracy
Demonstrated customer service orientation
Demonstrated organizational skills and personable positive attitude
Strong written, verbal, and interpersonal communication skills
Ability to work well under pressure and within short deadlines
Ability to handle sensitive situations with tact and diplomacy
Ability to handle confidential information and situations discreetly and professionally
Ability to work independently with limited supervision and to complete tasks on time
Basic reading, writing, and strong arithmetic skills required
Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
Self-starter with a strong desire to learn
Maintains prompt and regular attendance

Physical Demands / Work Environment:

Working conditions are normal for a fast-paced office work environment.
Requires occasional overnight travel and weekend and/or evening work.
Individuals may need to sit or stand as needed.
Requires walking primarily on a level surface for periodic periods through out the day.
May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required.

Material and Equipment Directly Used:

Personal computer with Microsoft Office software applications.
Facsimile.
Multi-line telephone with voice mail.
Copy machine.
Printer.