Careers at CHA

Title:                                     Operations Manager

FLSA Status:                       Full time, Exempt

Reports to:                         Director, Broadband Services

Apply:                                   Click HERE to apply

Colorado Hospital Association Broadband Services (CHABS) serves as a designated federal consortium to administer broadband technology subsidies for Colorado.  CHABS is a department of the Colorado Hospital Association (CHA) and serves non-profit member hospitals and health systems, mental health centers, Federally Qualified Health Centers, safety net clinics and other health care providers to achieve organizational goals for broadband capacity, business continuity, network management and service level agreements.  CHABS also provides federal and state advocacy for expanding broadband in remote areas to enable the implementation of telehealth and improve the overall health and health care of communities.

Summary:

The Operations Manager is a key role in maintaining CHABS operations.  The candidate oversees and manages billing, invoicing and accounts receivable for CHABS and serves as liaison for CHABS to member organizations on operational matters (billing, invoicing, program applications, funding, etc.).  This candidate may work with other CHA departments by contributing to communications being sent to other departments internally and externally to CHABS and/or CHA members. Additionally, the successful candidate will possess strong problem-solving skills, technical aptitude, financial acumen, work ethic, organizational skills, attention to detail, decision making skills, and ability to work collaboratively as well as independently. 

Essential Job Duties and Responsibilities:

• Oversee and manage client database, analyze process workflows and implement changes, conduct audits and recommend best practices to address data errors
• Ensure data in client data base is regularly updated and is current
• Ensure proper, timely and accurate invoice processing reviews, investigates, and corrects errors and inconsistencies in payments or invoiced amounts, and all deadlines are met in accordance with billing dates
• Manage, track and resolve disputes with telecommunication carriers on behalf of CHABS members and provide proactive, timely filing of Universal Service Administration Company (USAC) forms for carrier payment
• Report to and involve director in any operational matters requiring oversight
• Oversee billing account escalations, member communications and account status updates by coordinating resolution between USAC, CHABS members, CHABS Director and, telecommunication carriers
• Assist broadband program administrator with extensive USAC administrative filing process
• Maintain entire USAC administrative process documentation guide and ensure it is kept up to date
• Liaison with CHA communications team as needed for marketing collateral
• Maintain and distribute member communication material; Forum, MailChimp, etc.
• Oversee and manage federal subsidy revenue process and administer monthly revenue statements
• Provide periodic reports as requested by chief financial officer
• Generate USAC annual report
• Manage USAC information requests

Supervisory:

• None

Other Duties:

• As assigned

Knowledge, Skills and Experience required (unless otherwise noted):

• Bachelor’s degree in business or three to five (3-5) years of experience in health care operations.
• Proficient knowledge of Microsoft Office with intermediate to advanced Excel skills
• Process improvement experience
• Demonstrated experience with bookkeeping reconciliations
• Excellent mathematical and computational skills
• Ability to apply strong problem-solving techniques
• Demonstrated skills and experience in managing goals through collaboration and teamwork
• Knowledge of telecommunications carriers billing, contracts, tariffs, services and fee structures
• Understanding of network, usage and data structures
• Self-starter, ability to work independently
• Ability to handle confidential information in a professional manner
• Strong interpersonal skills
• Change management experience (both people and technical preferred)

Qualifications and Competencies:

• Strong attention to detail and accuracy
• Demonstrated customer service orientation
• Demonstrated organizational skills and personable positive attitude
• Strong written, verbal, and interpersonal communication skills
• Ability to work well under pressure and within short deadlines
• Analytical problem-solving ability
• Ability to handle sensitive situations with tact and diplomacy
• Ability to handle confidential information and situations discreetly and professionally
• Ability to work independently with limited supervision and to complete tasks on time
• Basic reading, writing, and strong arithmetic skills required
• Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
• Self-starter with a strong desire to learn
• Maintains prompt and regular attendance

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working conditions are normal for a fast-paced office work environment.
• Presentation of technical material in group settings required occasionally.
• Individuals may need to sit or stand as needed.
• Occasional weekend or evening work may be needed.
• May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required.

Material and Equipment Directly Used:

• Cell phone
• Personal computer with Microsoft Office software applications.
• Software applications including QuickBooks for not-for-profit organizations
• Facsimile
• Multi-line telephone with voice mail
• Copy machine
• Printer

Hiring salary range: $55,000 – $65,000 annually, benefits eligible

The hiring salary range represents an estimated starting salary. The actual salary may be more or less depending on the selected individual’s related experience, education, and/or skill level and does not represent the position’s full salary range.

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor.  Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Job Title: Manager, Regulatory Policy

FLSA Status: Full time, exempt

Reports to: Senior Vice President & Chief Strategy Officer            

Apply: Click HERE to apply

Colorado Hospital Association (CHA) is the leading voice of Colorado’s hospital and health system community. Representing more than 100 hospitals and health systems throughout the state, CHA serves as a trusted, credible and reliable resource on health issues, hospital data and trends for its members, media, policymakers and the general public. Through CHA, Colorado’s hospitals and health systems work together in their shared commitment to improve health and health care in Colorado. For more information on CHA, visit www.cha.com.

Position Summary:

The Manager, Regulatory Policy is responsible for staying well‐informed of current state and federal issues and developments affecting hospitals and health care. They will assist the CHA Policy and Advocacy Team in researching and analyzing complex health care policy issues – both legislative and regulatory – in order to advance CHA policy goals.

Essential Job Duties and Responsibilities:

• Oversee day-to-day operation of the majority of the Association’s state regulatory portfolio, including developing Association policy positions, representing hospitals’ views through written and oral comments, ensuring necessary participation and input by hospital members, and acting as the liaison to state agencies regulating health care in Colorado (primarily HCPF, CDPHE, DORA, CDHS, CDLE)
• With a primary focus on state regulatory activities, conduct in-depth, timely, and relevant policy analysis, develop policy and strategy recommendations consistent with member interests, and provide strategic policy guidance and advice to member hospitals
• Build strong working relationships and coordinate with internal staff, CHA members, outside contractors, state officials, and other external partners to ensure strategic, effective, and consistent Association policy and strategy across multiple forums and issue areas
• Oversee content development for the Association’s Monthly Regulatory Update newsletter and facilitate member call
• Draft briefing memoranda, talking points, issue briefs, fact sheets, comment letters, PowerPoint presentations and other strategic communications consistent with the Association’s policy positions
• Assist with scheduling, developing agendas, preparing and disseminating materials, taking notes, drafting meeting summaries, developing and updating work plans, and related administrative duties, as required
• Support other key strategic areas of the Association, including but not limited to state legislative affairs, rural health and health care, financial policy, data, quality and patient safety, communications, education, and shared services
• Engage in the Association’s federal advocacy work, including communicating with Colorado’s Congressional Delegation, coordinating member hill visits, and collaborating with the American Hospital Association and other national health care and business organizations to address pressing federal health policy issues

Other Duties:

• As assigned

Knowledge and Experience Required:

• Bachelor’s Degree in social sciences, economics, public policy or political science, health care, business administration or related field
• Minimum of five years’ experience in health care or related area of public policy (Colorado experience preferred)
• Robust experience with public policy research, data analysis/interpretation and persuasive communications
• Demonstrated creativity and out‐of‐the‐box thinking on policy issues
• Exceptional written and oral communication
• Professional and diplomatic demeanor
• Highly organized (project management experience a plus)
• Knowledge of the unique issues facing hospitals and the broader spectrum of health care delivery and payment systems (preferred)
• Existing relationships with relevant state agencies strongly preferred

Skills and Competencies:

• Strong attention to detail and accuracy
• Demonstrated customer service orientation
• Demonstrated organizational skills and positive attitude
• Strong written, verbal and interpersonal communication skills
• Ability to work well under pressure and within short deadlines
• Strong analytical problem-solving ability
• Ability to function effectively in a dynamic work environment, independently managing multiple projects and demands to achieve quality results in a timely manner
• Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
• Self‐starter with a strong desire to learn
• Maintains prompt and regular attendance
• Computer proficiency including demonstrated ability to conduct effective web-based research, as well as proficiency with Microsoft Office Suite products (Word, Excel, PowerPoint, and Outlook)

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working conditions are normal for a fast-paced office work environment
• Presentation of technical material in group settings required occasionally
• May require occasional evening work and overnight travel
• Individuals may need to sit or stand as needed
• Requires walking primarily on a level surface for periodic periods throughout the day
• May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required

Hiring salary range: $55,000 – $65,000 annually, benefits eligible

The hiring salary range represents an estimated starting salary. The actual salary may be more or less depending on the selected individual’s related experience, education, and/or skill level and does not represent the position’s full salary range.

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Job Title: Director, Quality Improvement & Patient Safety

FLSA Status: Full time, exempt 

Reports to: Vice President of Clinical Affairs

Apply: Click HERE to apply

The Colorado Hospital Association (CHA) represents over 100 member hospitals and health systems throughout Colorado. CHA partners with its members in efforts to transform the health care payment and delivery system, improve hospital performance, and provide advocacy and representation at the state and federal level. Colorado hospitals and health systems are committed to providing coverage and access to safe, high-quality and affordable health care. In addition, Colorado hospitals have a tremendous impact on the state’s economic stability and growth, contributing to nearly every community with more than 75,000 employees statewide. For more information on CHA, visit www.cha.com.

Summary:

The Director of Quality Improvement and Patient Safety will lead and direct CHA patient safety programs and quality initiatives. The CHA Patient Safety Program is robust and dynamic, and has a critical role that contributes to the achievement of both CHA’s commitment to improve hospitals’ clinical performance, and meet CHA yearly target metrics as well as its overall mission/vision/strategy. This program closely works with CHA member hospitals and health systems and the American Hospital Association to achieve both individual facility and statewide goals in the area of clinical improvement and patient safety. Additionally, this director collaborates with numerous outside organizations and collaboratives regarding the high-quality, safe patient care, which in turn affects the care given by CHA members, within their settings.

Essential Job Duties and Responsibilities: 

• Plans, organizes, staffs, directs, and supervises activity and personnel in the department.
• Directs the operations of the Patient Safety Department, its staff, budget, and grants.
• Manages CHA’s Patient Safety program including the coordination of the various related initiatives, aligns activities with CHA strategic priorities and pursues opportunities for funding.
• Is responsible for the implementation of the association’s quality and patient safety plan.
• Facilitates, develops, and promotes statewide quality improvement initiatives.
• Assures that statewide initiatives collect, accurately analyze and report data to measure improvement.
• Participates on the CHA Clinical Excellence Council and provides information and support for Council meetings.
• Oversees hospital data reporting for Colorado Hospital Report Card.
• Educates and informs quality leaders in Colorado hospitals to stay current with national trends and regulations.
• Promotes a culture of safety, high-reliability, patient and staff engagement, and performance excellence in all Colorado hospitals.
• Maintains current competency and expertise in quality and patient safety.
• Provides guidance on the development of educational programs regarding quality improvement and patient safety issues, including the Patient Safety Leadership Congress, in collaboration with the Education Department.
• Analyzes legislation and regulations related to patient safety and quality improvement as needed and provides summaries and recommendations for the membership as well as CHA staff.
• Participates in CHA internal activities including attendance at meetings, supervision of assigned personnel and compliance with personnel and department policies.
• Promotes collaboration and integration with all departments and initiatives of CHA.
• Responsible for regularly updating CHA staff, CHA Board of Trustees and members on the progress quality improvement and patient safety initiatives.
• Collaborates with regulatory bodies such as Center for Medicare Medicaid Services (CMS), HRET and Health Care Policy and Finance (HCPF), and related organizations such as Telligen, CHCA, etc.

Other Duties:

• As assigned

Supervisory Responsibilities:

• This position directs and supervises the activities of the Clinical Quality Improvement and Patient Safety team.

Knowledge, Skills and Experience required (unless otherwise noted):

• Graduation from an accredited college or university with a Bachelor’s Degree (BS or BA).
• Master’s degree highly preferred in the area of Master in Public Health (MSPH or MPH), hospital administration or other relevant area. Clinical background highly desirable, but not essential.
• Minimum five years of related experience with hospital experience in clinical and/or patient safety areas.
• Minimum three years in middle to high level management (budgets, financials, personnel management).
• Experience in process improvement, data analysis, project and change management.
• Grant writing and execution experience highly desirable.
• Public health, patient safety and/or clinical knowledge.
• Ability to lead, motivate and inspire both internal and external teams.
• Ability to multi-task and manage numerous responsibilities concurrently.
• Excellent organizational, leadership, supervisory and interpersonal relationship skills.
• Excellent written and oral communication skills.
• Demonstrated knowledge of MS Office and related programs.
• Strong internet research skills.

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is located at CHA offices in Greenwood Village. Travel may be required for meetings, thus a valid driver’s license and reliable transportation is required.

• Working conditions are normal for a fast-paced office work environment.
• Requires travel within Colorado to member facilities.
• Requires occasional overnight travel and weekend and/or evening work.
• Presentation of technical material in group settings required occasionally.
• Individuals may need to sit or stand as needed.
• Requires walking primarily on a level surface for occasional periods throughout the day.
• May include lifting up to 25 pounds of files on a regular basis. Proper lifting techniques required.

Material and Equipment Directly Used:

• Cell phone
• Personal computer with Microsoft Office software applications.
• Software applications including but not limited to database management, statistical analytics, data analytics presentation tools, QuickBooks for not-for-profit organizations
• Multi-line telephone with voice mail

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.